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UPDATE: MONDAY 22nd JULY 2024
The global IT outage that took place on Friday 19/7/24 has caused a significant volume of requests from patients not being met and pushed over to this week. We appreciate your patience and understanding as we work through this back log. Please expect some delays in your requests being met.
FRIDAY 19th JULY 2024
Dear Patients,
We regret to inform you that due to a global IT outage affecting clinical systems, many medical practices, including ours, are currently experiencing disruptions. This incident has impacted various administrative and clinical functions.
Impact on Services:
- Appointments: There may be delays in scheduling and processing appointments - we can only accept emergency contacts today.
- Prescriptions: Processing and issuing repeat prescriptions might take longer than usual as we have no access to electronic prescribing.
- Communications: Our online patient portals are experiencing intermittent issues. We are unable to process online queries at this time.
Emergency Contacts:
- For urgent medical concerns, please contact 0208 176 9110
- Please limit contact with the practice to essential services only.
- For non-emergency medical advice, please contact NHS 111.
We are working closely with our IT partners and healthcare authorities to resolve these issues as quickly as possible. We appreciate your understanding and patience during this time.
Thank you
Published: Jul 19, 2024