CQC Rating Good

Patient Survey

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Patient Survey 2025!

We want to hear from you!

Your feedback is incredibly important to us as we strive to provide the highest quality care and improve our services.

This survey will take just a few minutes to complete and will help us understand your experience, identify areas for improvement, and enhance patient satisfaction.

Your responses will remain confidential and will only be used for quality improvement purposes.

We appreciate your time and honesty. Thank you for helping us serve you better!

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Generally, how easy or difficult is it to contact your GP practice on the phone?:

Generally, how easy or difficult is it to contact your GP practice using their website?:

Generally, how easy or difficult is it to contact your GP practice using the NHS App?:

Overall, how helpful do you find the reception and administrative team at your GP practice?:

Which of the following online GP services have you used in the last 12 months?:

By 'online' we mean on a website or smartphone app. Please tick all that apply.

Is there a particular healthcare professional at your GP practice you usually prefer to see or speak to? :

How often do you get to see or speak to your preferred healthcare professional when you ask to?:

When did you last try to contact your GP practice for yourself or someone else?:

On that occasion, what was your main reason for trying to contact your GP practice?:

Still thinking about the last time you contacted your GP practice, how did you try to contact them?:

What happened when you phoned your GP practice on that occasion?:

Once you had contacted your GP practice, did you know what the next step in dealing with your request would be?:

How soon after you contacted your GP practice did you know what the next step would be?:

How did your GP practice deal with your request? I (or the person I was contacting the practice for) was::

Tick all that apply

What did you do when you couldn't contact your GP practice or didn't know what the next step would be?:

Tick all that apply

Overall, how would you describe you experience of contacting your GP practice on this occasion?:

Including the time you registered

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Thank you for coming this far, the information you provide us help towards future planning for the practice and is a vital input for our trainings.

When was your last GP practice appointment?:

Did you do any of the following before trying to get an appointment with your GP practice?:

Were you offered the following choices?:

Tick all that apply

How long after you first contacted your GP practice did the appointment take place?:

How do you feel about how long you waited for your appointment?:

How did the appointment take place?:

Who did you have the appointment with?:

During your last appointment, how good was the healthcare professional at listening to you?:

During your last appointment, how good was the healthcare professional at treating you with care and concern?:

During your last appointment, how good was the healthcare professional at considering your mental wellbeing?:

Did you feel that the healthcare professional had all the information they needed about you?:

Did you have confidence and trust in the healthcare professional you saw or spoke to?:

At your last appointment, were you involved as much as you wanted to be in decisions about your care and treatment?:

Thinking about the reason for your last appointment, were your needs met?:

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Overall, how would you describe your experience of your GP practice?:

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Thank you very much for completing the survey so far.

This last page is to collate information about you. This information allows us to understand our patient population's needs in accessing our GP practice. If there is anything you do not wish to disclose you can select the decline to answer option.

PLEASE NOTE all the information you submit in this survey is anonymised in the results.

How old are you?: *

Which of the following best describes you?: *

Is your gender identity the same as the sex you were registered at birth?: *

What is your ethnic group?: *

White:

Mixed or Multiple ethnic groups:

Asian or Asian British:

Black, Black British, Caribbean or African:

Other ethnic group:

Which of the following options best describes how you think of yourself?: *

What is your religion?: *

Which of the following best describe what you are doing at present?: *

Do you look after, or give any help or support to, anyone because they have long-term physical or mental health conditions or illnesses, or problems related to old age?: *

Don't include anything you do as part of your paid employment.

Are you a parent or legal guardian of any children aged under 16 living in your home?: *

Which of the following best describes your smoking habits: *

Would you be interested in stopping smoking?:

The next few questions may seem personal but we are asking them to understand the level of deprivation within our patient population and working towards a system that can help tackle these inequalities.

Please note, you can decline to answer any of the following questions.

What is your preferred method of contact?: *

What is your activity level of information technology (IT): *

Are you able to use a smartphone, tablet, computer etc.

Do you have any difficulty understanding information provided to you about your health or treatments you may be receiving?: *

Do you currently have any issues with housing: *

Would you like to be forwarded to our Social Prescriber for advice?:

Do you have money problems that make it hard to meet your needs?: *

Would you like to be forwarded to our Social Prescriber for advice?:

Do you feel lonely?: *

Would you like to be forwarded to our Social Prescriber for advice?:

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A Big Thank You for participating in this survey.

It is really helpful to have this feedback from our patients to help us idenitfy areas for improvement.

We know that access to the service is of vital importance for our patients and we intend to keep imroving this. Thank you for providing the information that allows us to do this.

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Privacy Consent

This form collects personal and medical information about you. We use this information to allow the practice team to contact you. Please read our Privacy Policy to discover how we protect and manage your submitted data.

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Patient Survey 2025!

We want to hear from you!

A Big Thank You for participating in this survey.

Privacy Consent

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